• When you order a product from our website, it is not always a guarantee that you will receive the product in the same packaging as you saw online because our manufacturers may have changed the packaging of the product and our website did not get updated to reflect that. Manufacturers sometimes change their packaging for whatever reasons and we are not responsible for that change. 
• Our inventory does not get  updated as fast as we would like; so there could be times where a product may show as available online, but in fact it is out of stock. If that happens, we will let the customer know that the product they ordered is no longer in stock and we will suggest a different brand name for the same product.